Friday, August 18, 2023

Stay Away From Banjo.com

I am so frustrated with Banjo.com. Please do not do business with Barry Waldrep! It took me 20 MONTHS to get my money back from him. I had placed an order for a banjo with them on May 2, 2022. Everything from that point on turned into a nightmare! I will explain the details in this blog, but as an introduction I'd like to warn everyone to avoid this guy. He lied to me, plain and simple.

I firmly told Barry before I ever gave him a penny that I DIDN'T want to wait several months to get a banjo. That was on May 2nd, 2022. Barry lied to me, misleading me to believe I'd receive a banjo in 4 to 6 weeks, or sooner. It took 5 months and no one from Banjo.com ever bothered to contact me to let me know what was going on. Barry blamed Deering, and even encouraged me to call them to verify that the delays were not his fault. Yet, it is his fault because he misled me from the very start, by telling me that it would only be "4 to 6 weeks, or sooner."

The following was written in August of 2023...

This is crazy! It was one year on May 2nd, 2023 that I have been waiting for Banjo.com to ship me the Golden Ere Banjo that I paid $4,899.00 for. Barry Waldrep is the owner of Banjo.com. I humbly DO NOT recommend that anybody order a banjo from them. I have been very kind, patient and understanding with Barry, but he has avoiding giving me a timeframe twice when I asked.

I ordered a Deering Sierra for $2,799.00 from them May 2nd, 2022. Barry's exact words to me in the email was "hopefully it will be four to six weeks for the banjo to arrive." We'll, those 6 weeks passed, and then 2 month, 3 months, 4 months, and nobody bothered to tell me anything from Banjo.com. That is no way to run a business! The banjo finally arrived in late September. It had a bad buzz on the 4th and 5th strings. The intonation sucked royally on strings 2 and 3, especially on the first few frets. It was unplayable.

I have been a musician for 30 years and know how to set up stringed instruments. So I replaced the strings with some thicker ones. I loosened the truss rod a bit to distance the strings further away from the fretboard. I also tried adjusting the bridge position. Nothing worked, not even helping a bit. I hated the cheap feel of the neck on the Sierra. Deering in my humble opinion falsely advertises that the Sierra has the guts of the really expensive banjos that they sell, it just lacks the aesthetics (nice looks). That is false! The Sierra's neck is crap and it feels cheaply made, in my humble opinion. Also, Barry's technicians install the railroad spikes 50% close to the 4th string, which was ridiculously too close.

So I kindly told Barry Waldrep that I didn't want the Sierra. I appreciate that Banjo.com has a 30-day return policy, no questions asked. So I spent $100 of my own money to ship it back to Banjo.com in Wedowee, Alabama. Barry recommended that I upgrade to the Deering Golden Era banjo, which I agreed upon, for $4,899.00. I kindly asked him the time frame for delivery, but he refused to give me a straight answer. I asked him twice, but he wouldn't tell me, and I didn't push him because I am a  nice guy and I figured he was worried that I might get upset if he told me it would be another 5 or 6 months (which it was). I left it alone and waited patiently.

Then when I asked Barry (because no one at Banjo.com told me a darn thing) in February 2023 what was going on with the Golden Era, he tells me it should arrive in April. So the banjo comes in and Barry asks me to tell him where to install the railroad spikes. I sent him these two photos to show him exactly where I'd like the railroad spikes installed...


How To Install Banjo 5th String Spikes
(by Banjo Ben Clark)

To my dismay, Barry Waldrep got upset with me and blamed me that the new Golden Era has a bad buzz on the 5th string, because they installed the spikes where I asked them too. That is bullcrap!

First, they do this for a living and should have told me upfront before installing the spikes, in a place that would cause a buzz, if they knew it would. I mean, they've done this thousands of times, right! Banjo.com advertises that they are the largest Deering dealer in the United States. What that really means is that they are out of banjos all the time, and you will need to wait one year or more for a new banjo. I will NEVER order from these people again, and I kindly suggest that you don't either! I am so disgusted.

Second, I sent them photos of where Banjo Ben installs them, where THEY SHOULD be placed. So it is total bullcrap from Barry that I am asking them to do something out of the ordinary or strange. Barry needs to run his business much more professional, or he will lose customers. Banop.com has lost my business!

I have told Barry repeatedly that I don't mind waiting, and I don't. But I do mind him not giving me a straight answer twice, when I kindly asked him when the banjo was anticipated to arrive. If it will be 6 months, I have a right as a customer to know. Barry has my money, paid in full.

I also do mind that he blamed me for their shoddy workmanship. You can look at the preceding photos for yourself. Would placing the spikes in these positions really cause the 5th string to buzz? If so, why does Banjo Ben install the spikes there? I didn't get these screenshots from some bozo on YouTube, I captured those screenshots from Banjo Ben Clark (which is where I should have bought my banjo from in the first place). Damn it! Please do not order a banjo from Banjo.com. I am being your friend. I regret that I ever did business with Banjo.com!

The following was written on March 28, 2024...

Barry finally refunded my $4,899 in January of 2024. He mailed me a Cashier's Check because he said it had been so long since the initial credit card translation, that their system wouldn't recognize the charge. After all was said and done, I got absolutely nothing out of the whole 20-month long ordeal except hundreds of pissed off days, waiting endlessly, being totally ignored by Banjo.com the entire time, and super frustrated. IT'S NOT WORTH IT!

I have read similar complaints online about Banjo.com, that they take forever to send what you ordered. All I know is that if Barry hadn't lied to me in the first place to get my money, none of this would have happened. He can blame Deering all he wants, but he lied to me, period.

5 String Banjo Instruction [1967] - Earl Scruggs

5 String Banjo Instruction Album [1967] - Earl Scruggs